Privacy Policy for Firewalk Events
Effective Date: 1st January 2024
Contact Information:
• Email: admin@firewalkevents.co.uk
• Phone: 07872 598336
At Firewalk Events, we are committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect your data. By using our services or visiting our website, you agree to the terms set out in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you register for an event, sign up for our services, or interact with us, we may collect:
• Name
• Email address
• Phone number
• Postal address
• Payment information (for event bookings or purchases)
• Health and safety information relevant to event participation (e.g., medical conditions)
b. Automatically Collected Information
When you visit our website, we may collect:
• IP address
• Browser type
• Device information
• Pages viewed and interactions on the website (e.g., cookies)
2. How We Use Your Information
The information we collect may be used in the following ways:
• To register you for events and process payments
• To communicate with you regarding events, bookings, updates, and customer service inquiries
• To improve our website, events, and services based on your feedback and preferences
• To comply with health and safety regulations when you participate in events (e.g., ensuring medical information is used appropriately for safety purposes)
• For marketing purposes, such as sending promotional offers or event announcements (with your consent)
• To analyze website traffic and user behavior for better user experience
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:
• Service Providers: We may share your information with trusted third-party service providers to help us operate our website, process payments, manage events, and provide customer support.
• Legal Compliance: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., law enforcement or regulatory bodies).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Security
We take appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption, secure payment gateways, and restricted access to personal data.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We will retain your personal information for as long as is necessary for the purposes outlined in this Privacy Policy, or as required by law. If you would like us to delete your information, please contact us at admin@firewalkevents.co.uk, and we will make reasonable efforts to comply with your request, unless we are required by law to retain certain information.
6. Your Rights
You have the following rights regarding your personal information:
• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal obligations.
• Opt-out: You may opt out of receiving marketing emails by following the unsubscribe instructions in those communications or by contacting us at admin@firewalkevents.co.uk.
• Data Portability: You can request a copy of your data in a commonly used format to transfer to another service provider.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use the site. Cookies are small files that are stored on your device and allow us to recognize you and remember your preferences.
You can control cookies through your browser settings, and you may choose to disable them, though this may affect your user experience on our website.
8. Third-Party Links
Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated date. By continuing to use our services after any modifications to the Privacy Policy, you are accepting the changes.
10. Contact Us
If you have any questions about this Privacy Policy or the data we hold about you, please contact us:
• Email: admin@firewalkevents.co.uk
• Phone: 07872 598336
We are committed to resolving any concerns you may have about your privacy.